Terms & Conditions

1. Acceptance of Terms

By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as our Privacy Policy. If you do not agree with these terms, please do not use our services.

2. User Accounts

To use our platform, you must create a user account. You can register using your email address and password, or through Google Sign-In. Depending on how your organization is configured, learners may also sign in with a mobile phone number. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

When using Google Sign-In, you authorize us to access your basic profile information (email, name, and profile picture) as described in our Privacy Policy.

3. Practice and Team Accounts

If you create a team, academy, or practice account and add other people to it — employees, contractors, associates, or students — you are the account owner and you are responsible for that account and everyone in it. In particular, you represent and warrant that:

• You are authorized to create accounts for the people you add, and to provide us with their name, email address, and mobile phone number for that purpose.
• You have informed them that their training activity, completion status, scores, and timestamps are recorded and visible to the administrators of your account.
• You are responsible for how you use those records, including any use in performance management, discipline, employment decisions, or a submission to a regulator, auditor, or insurer.
• You will remove access promptly when a person leaves your organization.

As between you and us, you determine what training your people receive, what deadlines apply to them, and what your compliance obligations are. We provide the tools; we do not supervise your team and we do not verify the accuracy of what you record.

4. Nature of the Service — No Professional Advice

Learniverse is a training-authoring, delivery, and record-keeping platform. It is not a regulator, an auditor, a certifying body, or a professional advisor.

Nothing on the platform — including template courses, generated content, compliance checklists, requirement lists, deadlines, dashboards, scores, or reports — constitutes legal, regulatory, dental, medical, clinical, infection-control, occupational-health, or employment advice, and none of it should be relied on as a substitute for the judgment of a licensed professional or for advice from your own counsel, your professional order, or the applicable regulator.

The platform is not a medical device and is not intended for use in diagnosis, treatment, or clinical decision-making.

5. Compliance Templates and Regulatory References

Some of our content templates and features refer to specific frameworks, standards, or authorities — for example asepsis and sterilization practice, infection prevention and control, workplace health and safety, or privacy legislation, and bodies such as the Ordre des dentistes du Québec (ODQ), the Royal College of Dental Surgeons of Ontario (RCDSO), the CNESST, the Commission d'accès à l'information du Québec (CAI), the INSPQ, the CDC, OSHA, or authorities responsible for HIPAA, PIPEDA, or Québec's Law 25.

These references are provided as starting points for you to review, adapt, and approve. They are provided "as is" and:

• We are not affiliated with, sponsored by, endorsed by, or approved by any professional order, college, regulator, or standards body. Names and acronyms are used only to identify the subject matter of the content.
• Requirements change. We do not warrant that any template, requirement list, deadline, or reference reflects the rules currently in force in your jurisdiction, or that it is complete or accurate for your practice.
• Using the platform does not make you compliant with anything. Compliance depends on what you actually do in your workplace. You remain solely responsible for determining your obligations, for meeting them, and for verifying our content against the current requirements that apply to you before relying on it.
• Compliance scores, percentages, statuses, and dashboards are calculated from the data in your account and reflect only that data. They are internal management indicators, not a legal determination or a certification of compliance.

6. Continuing Education and Professional Order Requirements

Learniverse is not an accredited, recognized, or approved continuing-education provider, and courses delivered through the platform are not accredited by any professional order or college unless a recognized provider has separately accredited that specific activity.

Training that you build and deliver to your own team through the platform is in-house, employer-delivered training. Some orders — including, in Québec, the Ordre des dentistes du Québec — restrict or exclude in-house or employer-delivered activities from the hours that count toward a member's mandatory continuing-education obligation, and set their own rules on categories, minimums, reference periods, and supporting evidence.

Hour totals, completion records, certificates, and transcripts produced by the platform are internal records generated from your own data, for your own tracking and audit purposes. Whether a given activity is admissible toward any professional obligation, and whether our records are acceptable as proof, is determined solely by the relevant order or regulator. You are responsible for verifying that before relying on the platform to meet an individual's professional obligations, and we are not responsible for hours refused, sanctions, or findings.

7. AI-Generated Content

The platform uses artificial intelligence to help generate course scopes, outlines, lessons, exercises, and related material, including from documents and web sources you provide or that we retrieve on your behalf.

AI output is probabilistic. It can be incomplete, out of date, or wrong, and it can state something incorrect with confidence. This matters more in a clinical, safety, or regulatory context than anywhere else. Accordingly:

• You must have a qualified person review and approve generated content before it is published to learners or used to demonstrate training, and before it is relied on for any clinical, safety, or compliance purpose.
• When you publish or assign generated content, you are the publisher of that content within your organization and you are responsible for its accuracy and suitability.
• We do not warrant that generated content is accurate, current, complete, or fit for any particular regulatory purpose, and generated content is not reviewed by a clinician or lawyer before it reaches you.
• AI features are subject to usage limits (credits) that vary by plan and may change. Availability of any specific model or feature is not guaranteed.

8. Patient and Clinical Information

The platform is a staff-training system. It is not designed, configured, or offered as a system of record for patient information. You must not upload, enter, or transmit through the platform:

• Patient records, charts, treatment notes, prescriptions, billing or insurance claims, or health-insurance numbers (including RAMQ numbers);
• Radiographs, intraoral photographs, scans, or other clinical images from which a patient could be identified;
• Any other personal health information about an identifiable patient.

If your training material needs a clinical example, de-identify it first. We do not act as a business associate under HIPAA and have not entered into a business associate agreement or an equivalent health-information processing agreement with you unless we have signed one with you in writing. If patient information reaches the platform, notify us at support@learniverse.app and we will work with you to remove it; you remain responsible for the disclosure and for any notification obligations it triggers.

9. SMS, Voice, and Email Notifications

The platform can send training invitations, deadline reminders, and sign-in codes by email and by SMS. Where SMS is enabled for your organization:

• You confirm that each person whose mobile number you provide has consented to receive work-related training messages at that number, and you will keep proof of that consent.
• Message and data rates may apply, charged by the recipient's carrier. Recipients can stop messages by replying STOP (or ARRÊT), which stops platform SMS to that number and may prevent phone-based sign-in.
• Messages are delivered through third-party carriers and messaging providers. We cannot guarantee delivery, timing, or that a reminder will arrive before a deadline. Do not rely on our notifications as the only control for a time-sensitive obligation.

10. Subscription Plans

We offer various subscription plans for our services. Each plan has different features and prices, and may include limits on learners, storage, and AI usage. You can choose the plan that best fits your needs. We may change plans, features, and limits going forward; changes that reduce what an existing paid plan includes will be communicated to affected customers before they take effect.

11. Payment

You will be charged according to the subscription plan you select. Payment is due at the beginning of each billing cycle. We accept various payment methods, including credit card and PayPal. All payments are processed securely through Stripe. Unless stated otherwise at checkout, prices are exclusive of applicable taxes.

12. Cancellation and Refunds

Monthly subscriptions can be cancelled at any time from your dashboard and remain active until the end of the paid period. Annual subscriptions may be refunded on a pro-rated basis if you cancel within the first 30 days.

Where we publish a specific satisfaction guarantee for a plan or offer, the terms stated with that offer apply and must be claimed within the stated window by contacting support@learniverse.app.

Lifetime deals are final and non-refundable. Please consider your purchase carefully before proceeding.

After cancellation, your academy and uploaded materials remain accessible in read-only mode for 30 days so that you can export your training records. Because those records may be part of your own compliance documentation, we recommend exporting them before that window closes. After it closes, we may delete your content in accordance with our Privacy Policy.

13. Intellectual Property

All intellectual property rights in our platform, including software, content, and trademarks, are owned by us or our licensors. You may not copy, modify, distribute, or sell any part of our platform without our prior written consent.

Template and library content we provide is licensed to you for internal training within your own organization. You may adapt it for that purpose. You may not resell it, publish it as a standalone product, or distribute it outside your organization without our written consent.

14. Google API Services

Our service uses Google API Services for authentication (Google Sign-In) and YouTube video embedding. By using our platform, you agree to be bound by the YouTube Terms of Service and the Google Terms of Service.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can revoke our platform's access to your Google account at any time through the Google security settings page.

15. User Content

You retain ownership of any content you create on our platform, including courses, documents, and educational materials. By uploading content, you grant us a license to store, display, and distribute it as necessary to provide our services.

You are responsible for having the right to upload what you upload. This includes third-party manuals, protocols, manufacturer instructions for use, standards documents, and published guidance that you add as reference material for course generation: you confirm that you hold the necessary rights or licences to use that material for internal training.

16. Limitation of Liability

We will not be liable for any damages arising out of or in connection with the use of our platform, including but not limited to direct, indirect, incidental, or consequential damages.

Without limiting the above, and to the fullest extent permitted by applicable law, we are not liable for regulatory findings, inspections, fines, penalties, disciplinary proceedings, loss or refusal of continuing-education hours, loss of accreditation or certification, insurance consequences, employment or labour disputes, or clinical or patient-safety outcomes arising from your use of the platform, from content generated or delivered through it, or from your reliance on records, scores, deadlines, or notifications it produces. Some jurisdictions do not allow certain exclusions of liability; where that is the case, this section applies only to the extent permitted.

17. Termination

We reserve the right to terminate your access to our platform at any time, without notice, if you violate these terms and conditions. You may stop using the platform at any time. Section 12 describes the read-only export window that follows cancellation.

18. Changes to Terms

We may modify these terms and conditions at any time. We will notify you of significant changes by posting the new terms on this page and updating the "Last Updated" date. Your continued use of our platform after such modifications will constitute your acceptance of the new terms.

19. Email Communications

By creating an account, you consent to receive emails from us regarding your account, service updates, and promotional content. You can opt out of promotional emails at any time. Transactional messages — sign-in codes, training assignments, deadline reminders, and security or billing notices — are part of the service and are not promotional.

20. Language

The platform is offered in English and in French. These terms are published in English; a French version is available on request at support@learniverse.app, and clients in Québec may require that their contractual documents be provided in French.

21. Governing Law

These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, and the courts of the Province of Québec have jurisdiction over any dispute arising from them. Nothing in these terms limits any right you have under consumer-protection legislation that applies to you and cannot be waived by contract.

22. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information, including data obtained through Google Sign-In, staff records in practice accounts, and where your data is hosted.

23. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Email: support@learniverse.app