Join and use your training portal
What your people see, from the invitation email to a finished training, written so you can send it to them.
Your company uses Learniverse to give you the training your job requires. It all happens on your company's portal, a website with its name and logo: you join from an email, see what you have to do, and take each training at your own pace, on a computer or a phone.
For managers:
This page is written for your people, so you can send them the link. What to check on your side is at the end, under For managers.
Join the portal
Open the invitation
Look for an email titled You've been invited to join, followed by your company's name, for example Northwind Supply. Choose Join Academy.
No email? Check your spam folder, or ask your manager to send it again.
Create your password
The page reads Join Northwind Supply, with your email filled in. Type a Password of at least 6 characters, type it again in Confirm Password, complete the security check if there is one, and choose Sign Up With Email.
Enter the code
We email you a 6-digit code. Type it under Enter your one-time passcode and choose Verify Email. Nothing after a minute? Check your spam folder, then choose Resend OTP when the countdown ends.
Add your name
If you are asked for your First Name and Last Name, enter them and choose Get Started. You land on Home.
Already have an account with this email, for example from another company's portal? Sign Up With Email sends you a code instead. Enter it and you are in.
If your company uses sign-in by text message, your invitation arrives as a text instead: open its link. The portal asks for your Phone number: choose Login, then enter the code you receive and choose Verify.
See what you have to do
Home greets you by name and says how many things you have to do today.
- The large card takes you straight back in: Continue returns to where you stopped, and Start opens a training you have not begun.
- To do has one row per training, such as Complete Safety basics, plus a few quick tasks like reading the welcome message. Rows tick themselves when you finish, then move under Completed.
- Learn lists all your trainings as Completed, In progress with a percentage, or Not started.
Your due date for a training shows on its first screen, as Deadline. OPTIONAL on a training means you may take it but do not have to.
If your company wants you to see a welcome message first, Home opens on it, marked STEP 0 · REQUIRED, and the rest is locked. Choose Read or Watch, then Got it. For a video, Got it works once you have watched it.
Take a training
Open it
Choose a training on Home or in Learn. The first screen shows how long it takes, what it covers and, if you have one, your Deadline. Choose Start Learning.
Go step by step
Each lesson is a series of short steps to read, watch or listen to, and questions. Choose Continue to move on. Some videos and documents keep Continue greyed out for a few seconds, and audio has to play to the end.
Answer the questions
For a quiz or a true-or-false question, pick an answer and choose Confirm. For a short written answer, type it and choose Confirm: it is checked for you. Either way you get one try, then you see the right answer and choose Continue.
Stop and come back
Your progress is saved as you go. The arrow at the top left leaves the training, and the list button at the top right opens Contents, to go back to any step you have done. Next time, Continue on Home brings you back to the same place.
Finish
Go to the last step. If a feedback box appears, choose Send and see my results or Skip. When you see Course Complete! and Training record updated, the training counts as done. Go back to Learners Hub returns you to Home.
Resources and Community
Resources holds documents your company shares with you, such as procedures. Search by name, choose a document to open it, and choose Download to keep a copy. The tab appears once there is a document.
Community, on some plans only, is a space for questions and news. Choose Create a new post, write, and choose Post, or react to a colleague's post. If the tab is dimmed, your company does not have it.
On your phone
There is no app to install. Open your invitation on your phone and sign in in the browser. Home, Learn, Resources and Community sit at the bottom of the screen. Tap your initials at the top right to see which email you are signed in with, or to Log out.
Sign in again
Open the portal and choose Sign in, or Sign in to Access Northwind Supply on a private portal. Enter your Email and Password, complete the security check if there is one, and choose Sign In With Email.
Forgot your password? Choose Forgot password?, enter your email and choose Send OTP. Type the 6-digit code from the email, choose Verify OTP, then type a New Password of at least 8 characters twice and choose Update Password.
Join without an invitation
Got the portal address from a colleague? Open it, choose Create an account (or Sign in, then Don't have an account? Sign Up) and follow the same steps. Depending on your company's settings, you are in at once, or you see Approval Pending until your manager accepts you. Then reload the page.
Troubleshooting
"Approval Pending" Your manager has not accepted you yet. If you were invited, you may have used another email: choose Sign in with a different account and use the one the invitation went to.
"Access Required" This account is not part of the portal. Choose Use a different account, or ask your manager.
"Academy Inactive" or "Academy Coming Soon" The portal is paused or has a new address. Ask your manager for the current link.
"This course isn't available yet" The training is not published yet.
For managers
- Invitations go out from Team. Follow up under WAITING TO JOIN sends one again. See Add people to your team.
- Everyone sees every published training. What each person owes, and by when, follows your training needs; their date shows on the training's first screen as Deadline. See How Learniverse decides who owes what.
- A welcome task that never ticks. If Read the welcome message (or Watch the welcome message) stays on everyone's To do, turn on Require before unlocking or clear the letter. See Set up your portal.
- Resources shows only what you share. A file reaches it only when you choose Add to portal on it among a training need's sources. See Manage your training needs.
- People cannot change their own name. Fix it under CONTACT in their training file.
- Your own visit is a preview. As an Owner, Manager or Viewer, you skip the locks and nothing is recorded. To test, add yourself on Team with another email address and join from the invitation.