Manage your plan, seats and credits
See your plan and usage, buy AI credits, upgrade, manage billing, and know what happens when a trial ends or a payment fails.
Settings › PLAN shows what you pay for and how much of it you use. Seats and AI credits belong to your whole account, which the screens call your team, so every workspace draws on the same pool.
Before you start:
- Only the owner handles billing: upgrading, buying credits and changing the card. The owner is the person who created the account. Managers can read PLAN and open the AI usage log, but do not see Billing or Plans. Viewers cannot open Settings.
- Prices are on the pricing page and on the plans page in the app.
Check your plan and usage
Open PLAN
In the sidebar, choose Settings, then scroll down to PLAN.
Read your plan and limits
- The first line names your plan and its status, such as Team plan and Trial period · until October 2, 2026.
- Learners counts the people in the workspace you are in, against the learner seats of the whole team.
- AI credits this month shows the credits used against your monthly allowance. Once you have bought credits, a line underneath shows them.
A bar turns amber once 85% is used.
See what used your credits
Next to AI usage log, choose Open, then pick 7 days, 30 days or 90 days. USAGE charts credits per day, TEAM shows who spent them, and ACTIVITY lists each use.
Co-manager seats are counted in Settings › ACCESS. When file storage is full, uploads stop with Team Storage Limit Exceeded.
What uses credits
- Creating trainings, usually the biggest use.
- Documents you add, based on their size.
- AI in the training editor: the Assistant and generated quiz questions.
- Checking typed or spoken answers on the portal.
- Claude, when you connect it to Learniverse.
Reminders use no credits. Monthly credits refresh each billing period and do not carry over. Credits you buy never expire, and they are spent only after the monthly ones.
Buy more credits
Open Credits
At the bottom of the sidebar, choose Buy next to … credits left. In the training editor, the credit count in the top bar also offers Buy credits. You can also go straight to www.learniverse.app/credits.
During the free trial, the sidebar shows the credit count only when 100 or fewer are left, with Upgrade in place of Buy. To buy a pack, use the training editor or the address above.
Check your balance
Team balance shows your total, split into Monthly credits, with the day they refresh, and Purchased credits.
Buy a pack
Under Credit packs, choose Buy … credits on the Small, Medium or Large pack, then pay on the Stripe payment page. Back on Credits, you see Credit pack purchase complete. Your balance has been updated. If Stripe is still confirming the payment, refresh in a moment. Managers see Owner only instead of the buttons.
Upgrade or add capacity
Choose Upgrade Plan at the bottom of the sidebar, or Settings › PLAN › Plans. During the trial, pick Monthly or Yearly and choose Upgrade now: the trial ends today and the card you gave at sign-up is charged. If the page asks for a card, choose Add a card to upgrade, then I already added a card.
For seats or workspaces beyond your plan, once you are on a paid plan, choose Request more capacity on the plans page to book a call with us, or write to support@learniverse.app.
Manage billing
Choose Settings › PLAN › Billing to open Stripe, where you update your card, download invoices or cancel. Billing appears once you have given a card, including during the trial.
When the trial ends or a payment fails
Every new account starts with a 7-day free trial, which needs a card. The sidebar shows Free Trial Active and the days left, and we email you three days and one day before it ends.
- At the end of the trial, your card is charged and the plan carries on with its full monthly credits.
- If you cancel during the trial, you are not charged. The dashboard and the portal lock when the trial ends.
- If a payment fails or the plan is cancelled, the dashboard shows Upgrade to continue using Learniverse to you and every co-manager. The portal shows Academy Inactive, so your people cannot take their trainings.
To unlock your account, the owner signs in, chooses Unlock Access on that screen and updates the card in Stripe. After a cancellation, this starts a new subscription, with no trial. Nothing is deleted meanwhile, and everything comes back once the payment goes through.
AppSumo lifetime
To activate your licence, open Learniverse from your products on AppSumo. You land on Paid once. Train forever.
- New to Learniverse: enter an email and a password, choose Activate lifetime access, then enter the code we email you.
- Already on Learniverse: sign in first, then open Learniverse again from AppSumo and choose Activate on this account.
Settings › PLAN then shows your tier, Lifetime · 1 to Lifetime · 4, each with its own limits.
Lifetime plans do not include the agent (automatic follow-ups), Community on the portal, video uploads (paste a link instead) or Connect Claude. Co-managers and your own domain come only with Lifetime · 4. To add the agent, choose Upgrade to unlock in Settings › REMINDERS, then Unlock the agent, which adds a paid subscription on top of your licence.
Good to know
- Everyone you add on Team takes a learner seat, including people who have not joined yet and people on leave.
- When credits run out, creating trainings, the Assistant and document uploads stop. Typed answers on the portal are still checked, with a simpler word match.
- One free trial per account. A team that already had a subscription pays from the first day.
Next steps
- Invite co-managers: give colleagues access to the dashboard.
- Run several workspaces: add a workspace for each site.
- Automatic follow-ups: turn on the agent your plan includes.